February 29th, 2020 
Conflict Management Virtual Simulation and Reflection/Self-Analysis Paper
Paper Instructions: This is an informal paper, similar to journal writing. t. This paper needs no citations or references. It is your reflection on conflict management. Use an informal writing style, like you would for a journal.
Note: I included both word and PDF formats of this document . This way you can use either one, depending on your needs.
Start by completing Modules 1-4 in the Incivility, Workplace Conflict, Conflict Management Styles, Pre-Simulation Briefing and then, Module 5: Conflict Management for Nurses: A Virtual Simulation at https://www.softchalkcloud.com/lesson/serve/HyNIMiFSTh3Y8g/html
Submit a screen capture of your final score at the end of the simulation to your assignment dropbox for grade credit.
Next, the reflection paper is part of the debriefing for the Virtual Simulations.
The Conflict Management Style Survey was included in Module 2. Following is a summary of the styles.
After these descriptions, you will find guided reflection questions related to the modules and virtual simulation topics. You will complete the guided questions at the first in-class session. No citations or references are necessary for this paper. You will need to know your conflict management style from the SoftChalk Lesson Module 2.
The grading for this assignment is fully completed or not. By answering all the reflection questions, you will earn credit for this assignment. In other words, your format and points are not graded. The grade is based on whether you answered the questions or not.
Conflict Management Styles:
Competing/Controlling is assertive and uncooperative an individual pursues his
or her own concerns at the other persons expense. This is a power-oriented mode,
in which one uses whatever power seems appropriate to win ones own position
ones ability to argue, ones rank, economic sanctions. Competing might mean
standing up for your rights, defending a position which you believe is correct, or
simply trying to win.
Accommodating is unassertive and cooperative the opposite of competing. When
accommodating, an individual neglects his or her own concerns to satisfy the
concerns of the other person; there is an element of self-sacrifice in this mode.
Accommodating might take the form of selfless generosity or charity, obeying
another persons order when one would prefer not to, or yielding to anothers point
of view.
Avoiding is unassertive and uncooperative the individual does not immediately
pursue his own concerns or those of the other person. He or she does not address
the conflict. Avoiding might take the form of diplomatically sidestepping an issue,
postponing an issue until a better time, or simply withdrawing from a threatening
situation.
Collaborating is both assertive and cooperative the opposite of avoiding.
Collaborating involves an attempt to work with the other person to find some
solution which fully satisfies the concerns of both persons. It means digging into
an issue to identify the underlying concerns of the two individuals and to find an
alternative which meets both sets of concerns. Collaborating between two persons
might take the form of exploring a disagreement to learn from each others
insights, concluding to resolve some condition which would otherwise have them
competing for resources, or confronting and trying to find a creative solution to an
interpersonal problem.
Compromising is intermediate in both assertiveness and cooperativeness. The
object is to find some expedient, mutually acceptable solution which partially
satisfies both parties. It falls on a middle ground between competing an
accommodating. Compromising gives up more than competing but less than
accommodating. Likewise, it addresses an issue more directly than avoiding, but
doesnt explore it in as much depth as collaborating. Compromising might mean
splitting the difference, exchanging concessions, or seeking a quick middle-ground
position.
Adapted from The Leadership Center at Washington State University Conflict Management Survey which is *Based on Jay Halls Conflict Management Survey: A Survey of Ones Characteristic Reaction to and Handling of Conflict Between Himself and Others (The Woodlands, Texas: Telemetrics International 1969)
Conflict Management Reflection/Self-Analysis Paper
What was the conflict management style identified for you in Module 2: Conflict and Conflict Management Styles? (found at: https://www.softchalkcloud.com/lesson/serve/9mlAyVhPfbL3DX/html)
After the virtual lesson and completing the conflict management virtual simulation, what do you think are your strengths in conflict management? Identify and describe these strengths in a paragraph reflection/self-analysis.
After completing the conflict management virtual simulation, what do you think are your areas for improvement related to conflict management? Identify and describe these areas for improvement in a paragraph reflection/self-analysis.
How will you improve your conflict management skills in the workplace, based on your answer to question number 3? (one paragraph)
Describe your views on conflict in the workplace (about one paragraph
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