Memorial Hospital
Read the Memorial Hospital case study in Chapter 4 of your text. In a three- to four-page paper respond to the guided response below.
Your paper should be in paragraph form (avoid the use of bullet points) and supported with the concepts outlined in your text and additional scholarly sources.
Submit your three page paper (not including the title and reference pages). Your paper must be formatted according to APA style as outlined.
Case study
MemorialHospitalisaprivatelyowned600-bedfacility.ThehospitalprovidesabroadrangeofhealthcareservicesincludingcompletelaboratoryandX-rayfacilitiesanemergencyroomanintensivecareunitacardiaccareunitandapsychiatricward.Mostoftheseservicesareprovidedbyseveralotherhospitalsinthemetropolitanarea.Memorialhaspurposelyavoidedgettinginvolvedinanyspecializedfieldsofmedicineorobtainingveryspecializeddiagnosticequipmentbecauseitwasfeltthatsuchserviceswouldnotbecost-effective.TheGeneralHospitallocatedonlyafewmilesfromMemorialisaffiliatedwiththelocalSchoolofMedicineandoffersup-to-dateservicesinthosespecializedareas.InsteadoftryingtocompetewithGeneralHospitaltoprovidespecialservicesMemorialHospitalhasconcentratedonofferinghigh-qualitygeneralhealthcareatanaffordableprice.ComparedwiththemuchlargerGeneralHospitalMemorialstressesclosepersonalattentiontoeachpatientfromanursingstaffthatcaresaboutitswork.Infactthehospitalhasbeguntoplaceadsinnewspapersandontelevisionstressingitspatient-orientedcare.
Howeverthehospital’sadministratorJaniceFryisconcernedaboutwhetherthehospitalcanreallydeliveronitspromisesandworriesthatfailuretoprovidethelevelofhealthcarepatientsexpectcoulddrivepatientsaway.Janicemetrecentlywiththehospital’smanagerialpersonneltodiscussherconcerns.Themeetingraisedsomequestionsabouthowthehospital’squalityofhealthcarecouldbeassured.JessicaTudirectorofnursingraisedthequestionHowdowemeasurethequalityofhealthcare?Dowegivepatientsaquestionnairewhentheyleaveaskingiftheywerehappyhere?Thatdoesnotseemtoanswerthequestionbecausewecouldmakeapatienthappybutgivethemlousyhealthcare.Severalotherquestionswereaskedconcerningthehospital’seffortstokeepcostsdown.Somepeoplewereconcernedthatanemphasisoncostswouldbedetrimentaltoquality.Theyarguedthatwhenaperson’slifeisatstakecostsshouldnotbeofconcern.
AfterthemeetingJanicebeganthinkingaboutthesequestions.Sherememberedreadingrecentlythatsomecompanieswereusingtotalqualitymanagement(TQM)toimprovetheirquality.Shelikedtheideaifitcouldbeusedinahospital.
Assignment 266
March 18th, 2019 admin