September 21st, 2020 
Teacher instructions: There are three questions to answer. Write a three-paragraph response for each question. I will grade this assignment based on the detail and accuracy of your answers. If needed, provide examples to help you explain your concepts/responses.
Assume you are writing a report about the skills CSRs must have to provide exceptional customer service.
-What are sure-fire techniques and practices that provide superior customer service?
-What situations and practices might provide easy traps for mediocre or inferior customer service?
-What skills are necessary to be truly outstanding in your profession?
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