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Your company wishes to ensure that the new help desk will be able to handle requests and problems from users at any time of the day; this will play an important part in the structure of the help desk. You also have the understanding that the executive management is keen to be able to support users who are not located at the central office and as they grow the company the help desk should be able to support users in remote locations.
Take this opportunity to describe to management a couple of important help desk organizational structures. Describe the advantages and disadvantages of a centralizedversus decentralized environment. In addition describe these various staffing structures:
Finally make and offer supporting material for your recommendation about how the help desk you plan to establish will be structured. Be sure to include a recommendation about being centralized or decentralized and then explain how the staffing structure would be setup.
This first assignment will allow you to establish the Key Assignment Template that will be used throughout the class for all Individual Project submissions and to explore the framework securing an organizations data.
The template document should follow this format:
Each week you will add to this document and submit for grading as a preview. Eachsection will contain the following:
Add the discussion about the help desk structure and recommendations to the section titled Roles and Responsibilities. Name the document IT225__IP1.doc.